Julie Coker is an experienced Incident Manager at MetTel, overseeing advanced services repair since December 2021. Previously, as Technical Support Manager at The Grace Company from March 2020 to December 2021, Julie managed a team responsible for customer support related to automated software and robotics, resolved escalated issues, and developed training and performance improvement processes. Julie's earlier role as Manager of Operational Support at CenturyLink from September 2006 to January 2019 focused on process improvement and project management for various business units, successfully leading teams to implement critical projects during mergers and managing performance across multiple call centers. Julie also held the position of Supervisor of Repair at CenturyLink, where responsibilities included supervising repair technicians and conducting performance analyses.
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