Mettle is the free mobile bank account by NatWest built for the self-employed

Mettle's designed to give you the freedom to run your business. It's built for small businesses, startups, limited companies and sole traders with UK residency.

We believe there is something different about people who start their own business – a unique spirit that sets them apart. A blend of drive, ambition and self belief – people who have mettle.

So we’ve built an app that embraces that spirit – one that our customers can rely on and makes managing finances as fast and simple as possible.


Banking

Finance

Mettle

Mettle's headquarters in London, United Kingdom

James Gawn

Catherine Tonge

Kevin F.

Ken Johnstone

Jon Pascoe

Nicola Turato

Neha Khandelwal

Richard Jones

Bolayo Obebe

Nish Topiwalla

Sam Clewlow

Philip Ince

Carlo Scarioni

Bal D.

Kim Symmons

Tim Tor

Rachel Booth

The Software Engineering Team at Mettle is responsible for designing, developing, and maintaining the mobile and backend systems that power Mettle's banking services for self-employed individuals and small businesses. They ensure the app is reliable, secure, and easy to use, integrating seamlessly with banking infrastructure to provide users with efficient financial management tools. This team collaborates closely with other departments to continuously enhance features and optimize performance, adhering to the high standards required by modern fintech solutions.

Software Engineering Team

The Marketing and Communications team at Mettle is responsible for creating and executing strategies to promote the Mettle app to small businesses, startups, limited companies, and sole traders. This team manages the brand's public relations, creates engaging content, optimizes customer relationship management, and leverages marketing technology and analytics to drive growth. They ensure clear and effective communication of Mettle’s value proposition, foster customer engagement, and enhance visibility through SEO and advertising technologies.

Marketing and Communications

The Product Design Team at Mettle is responsible for creating intuitive and engaging user experiences for our mobile banking app. This involves understanding the unique needs of self-employed individuals and small businesses, designing user interfaces that streamline financial management, and continuously iterating on features to enhance functionality and user satisfaction. The team collaborates closely to ensure that Mettle’s app is both user-friendly and meets the high standards expected by our customers.

Product Design Team

The Financial Crime and Risk Management team at Mettle is responsible for safeguarding the company and its customers from financial crimes such as fraud, money laundering, and other illegal activities. They conduct thorough investigations during the onboarding process, continuously monitor transactions for suspicious activity, and ensure compliance with regulatory standards. This team is pivotal in maintaining the integrity and security of Mettle's financial services, ensuring a safe and trustworthy experience for small businesses and self-employed individuals.

Financial Crime and Risk Management

The Leadership Team at Mettle drives the strategic vision and oversees the execution of Mettle's mission to empower self-employed individuals and small businesses with an intuitive and reliable banking app. Comprising top executives such as the CEO, CTO, CISO, Chief Product Officer, and VP of Design and Insights, this team focuses on integrating cutting-edge technology, ensuring robust security measures, refining product offerings, and enhancing user experiences to meet the unique needs of their entrepreneurial clientele.

Leadership Team

The Customer Operations team at Mettle ensures seamless support and exceptional service for our self-employed customers. Led by the Customer Operations Team Leader, the team includes a Service Manager who maintains high service standards and a Customer Support Manager who addresses and resolves customer queries efficiently, making sure our app meets the unique needs of small businesses, startups, limited companies, and sole traders.

Mettle

Org chart

Teams

Software Engineering Team

Marketing and Communications

Product Design Team

Financial Crime and Risk Management

Leadership Team

Customer Operations

Offices

Mettle

Org chart

Teams

Software Engineering Team

Marketing and Communications

Product Design Team

Financial Crime and Risk Management

Leadership Team

Customer Operations

Offices

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