Steven Yven

Steven YVEN is an experienced professional currently serving as the Responsable WFM et dimensionnement at MGEN since February 2014. In this role, Steven oversees Work Force Management, forecasts, and resource optimization for a multicanal environment comprising 2400 ETP. Responsibilities include leading projects aimed at performance tracking and improving productivity through tailored reporting and analyses. Previously, Steven held various positions at MGEN, focusing on customer relationship management, front office piloting, and quality organization. Early career roles at SFR Business Team, Allianz, and L'Oréal involved developing automation tools and conducting statistical analyses. Steven holds a CES in Data Science from Télécom Paris and a Master’s in Statistics Applied to Agronomic Sciences from L'Institut Agro Rennes-Angers.