Alex Loach is an experienced leader in the software industry, known for optimizing business strategies and driving service transformation. With a proven track record in managing global customer service teams, they have demonstrated expertise in leadership, coaching, and change management, focusing on enhancing the customer journey and satisfaction. Throughout their career, Alex successfully completed complex projects, achieving significant cost savings and improving customer satisfaction scores. They hold experience as a Customer Services Director and have contributed to various senior roles across multiple companies, including Jaama Ltd and Serif (Europe) Ltd. Alex studied at The University of Salford from 2014 to 2015.
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