Edwin Ngase has extensive experience in customer service and business development across various industries. Beginning as a customer care clerk at Magereza Sacco Society Ltd. in 2008, Edwin advanced to a customer service specialist role at Safaricom PLC from 2009 to 2022, where a focus on client engagement and retention strategies was emphasized. Currently, as a customer service AI training expert at micro1, there is involvement in training AI models in customer service best practices. Additionally, a recent role as a business development and media planning consultant at a marketing agency involved leading initiatives that enhanced advertising strategies in African markets. Prior experience includes a sales consultant position at Doorshop and Centro Kitchens, focused on developing partnerships and market intelligence. Edwin holds two MBA degrees in Entrepreneurship and Business Administration from the Acton School of Business and the University of Suffolk, respectively, along with a Bachelor's degree in Economics and Business Studies from Maseno University.
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