Ajitesh Kumar is an IT service management leader with over 14 years of experience in overseeing IT operations and managing service performance in dynamic environments. They have a strong track record in incident, problem, and change management, ensuring high-quality service delivery and operational excellence. Currently, Ajitesh serves as the Lead - Service Management at Microland Limited, where they focus on SLA adherence and customer satisfaction. Previously, Ajitesh held roles at notable companies such as HCLTech, CMS IT Services, and Future Focus Infotech, consistently driving improvements and enhancing service workflows. Ajitesh holds an MBA in IT & Fintech from Manipal University Jaipur.
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