Sawan Jaiswal

Sawan Jaiswal is a Major Incident Manager at Microland, responsible for the End-to-End Major Incident Management Life-cycle and SLA Management. With four years of experience in ITIL, ITSM, Service Delivery, and Customer Experience, Sawan has previously served as a Major Incident Manager at Tata Consultancy Services and as a Service Enablement Lead at Dell Technologies. Sawan is ITIL Certified and adept in problem and change management, focusing on operational excellence and cross-functional collaboration.