William D. Johnson is an experienced IT professional with a robust background in technical support and service desk operations, currently serving as a Remote Service Desk Analyst at Microland Limited since July 2021. Proficient in user support through various channels including Jira and Microsoft tools, William specializes in Active Directory and O365 administration, troubleshooting software and hardware issues, and device management. Previous roles at GfK, Insight Global, and Warner Chilcott involved providing level II support, managing ticketing systems, and resolving connectivity issues for a diverse user base. With a history of systems administration and helpdesk experience dating back to 2002, William has developed a strong capability in managing user accounts, software deployments, and ensuring operational efficiency in technical environments.
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