Jake Gianoli

Jake Gianoli possesses extensive experience in customer experience and technical support, currently serving as the Customer Experience & Support Lead and Technical Support Team Lead for a SaaS/Cloud platform at Micromine since June 2022. Prior to this role, Jake worked at Lavan as a System Support professional from September 2021 to June 2022. Experience also includes a tenure at the City of Fremantle, where Jake held the positions of Acting IT Operations Team Leader and IT Officer between December 2017 and September 2021. Starting at Mercedes College, Jake advanced through roles as IT Support Officer - Level 2 and Level 1 Helpdesk from June 2014 to December 2017. Academic qualifications include a Bachelor of Commerce in Business Information Systems from Curtin University obtained between 2010 and 2013, and a Master of Business Administration currently being pursued at Curtin University from September 2023 to August 2025.