Jas Rai is an accomplished Technical Services Manager at Microserve since 2022, bringing extensive experience in technical support and customer service management. Previously, as Customer Experience & Tech Support Manager at IBC Technologies Inc. (RHEEM Canada), Jas championed customer experience initiatives and developed operational strategies for tech support. Jas also held the position of Technology Centre Manager at Microserve, overseeing IT solutions for major clients, and served as Supervisor of Operations at MEC™. A noteworthy tenure at Dell Technologies involved leading Technical Support Operations across North America and India, managing a significant team and handling high call volumes. Additionally, Jas gained foundational operational management experience at NCO Group. Jas holds a Master of Engineering in Electronics and Communications Engineering from Panjab Engineering College, Chandigarh.
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