Ala da Costa

Ala da Costa is a seasoned professional with extensive experience in IT service management, training, and leadership development. As Co-Founder and Mentor at HDI Brasil and ILT-Instituto de Liderança em Tecnologia, Ala has created comprehensive training programs and mentored future leaders in IT services. In various roles at Microsoft, including Senior Program Manager for Learning & Development focused on Biz Apps and the Cloud & AI Platform, Ala has fostered a culture of continuous learning while managing technical account operations and customer support for multiple sectors. Previous experience includes a tenure at Oracle Corporation, where Ala held roles as Field Support Engineer and Customer Support Manager, overseeing operations and managing teams. Educational background includes a degree from Escola Superior de Propaganda e Marketing.