Alana Wegfahrt is currently the Director of Technical Support Engineering Management at Microsoft, where they lead technical support teams across Mexico, Romania, and India in Microsoft 365 technologies. Previously, they held various roles at Microsoft, including Engineer Experience Lead and Support Engineering Manager, focusing on supportability and escalation. Wegfahrt also served as the President of the University of Miami Dallas Fort Worth Alumni and the Sigma Alpha Iota Dallas Alumnae Chapter. They earned a Bachelor of Arts in Computer Science and Mathematics, graduating Cum Laude from the University of Miami in 2015.
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