Alberto Estrada is an experienced IT and Customer Service Leader with a demonstrated history in operations management and support within the outsourcing/offshoring and in-house sectors. Currently working as a Support Engineering Manager at Microsoft, they oversee team performance and strategic initiatives related to System Center Configuration. Previously, Alberto held various managerial roles at Convergys, Teleperformance, and Hewlett Packard Enterprise, where they focused on operational excellence, continuous improvement, and customer relations. Alberto is a Six Sigma Black Belt and has a background in Telecommunications Engineering and Business Administration.
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