Alex Kassap is a seasoned IT professional with a Bachelor of Science in Management Information Systems from The University of Texas at Dallas. They began their career as a Helpdesk Analyst at Qoverage in 2014, providing IT support and disaster recovery strategy for various clients. After roles at Brinker International and Apptricity, Alex advanced to become an IT Support Engineer at SCSK USA Inc. and later at Microsoft, where they worked extensively on Azure and security infrastructures. Currently, Alex serves as a Senior Tech Support Engineer at Microsoft, focusing on complex Azure IaaS and Linux scenarios.
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