André Ferreira is a Senior Escalation Engineer at Microsoft, specializing in Cosmos DB, where they work to enhance support processes and product improvements. They aspire to become a Support Engineering Manager while also serving as an Invited Professor at NOVA IMS, teaching Enterprise Data Science & Analytics. With a background in Big Data support, André has contributed to various technologies and maintains a strong customer focus. They hold a Master of Science in Electrical and Computer Engineering, focusing on Computer Science, from Instituto Superior Técnico.
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