Andy Worrall is a seasoned Customer Experience Specialist and business outcome-focused consultant with over 20 years of experience in the Contact Center industry. Currently serving as a Global Black Belt at Microsoft, Andy leads in M365 Copilot AI, bringing extensive expertise in SaaS and CCaaS solutions from roles at companies such as Sprint, Verizon Business, and Genesys. Andy holds an MBA in Information Systems along with a BSBA in Accounting Information Systems from the University of Central Florida. Their background includes sales engineering, account management, and consulting in various tech environments, consistently driving customer satisfaction and business results.
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