Angad Sharma is a highly experienced professional with a robust background in technical support and engineering, currently serving as a Technical Advisor & Support Escalation Engineer at Microsoft since November 2015. In this role, Angad leads enterprise platform support for premier customers, focusing on Windows High Availability Technologies across various Windows Server versions and operating systems. Previously, Angad held positions at AFour Technologies, Continuum Managed Services, and Convergys, where responsibilities included leading technical teams, developing training programs, and implementing high availability solutions. Angad holds a Bachelor of Commerce degree from Savitribai Phule Pune University, obtained in 2010.