Benjamin Thomas is currently a Senior Service Engineering Manager at Microsoft, where they lead a global team focused on delivering exceptional service to Microsoft deployment systems. With 20 years of experience in operations and program management, Benjamin has a proven track record in crisis management, incident resolution, and optimizing processes for efficiency and effectiveness. They previously held various roles at Microsoft, including Incident Manager and Operations Manager, where they built teams and improved incident management strategies. Benjamin also worked at Expedia and T-Mobile, managing complex security programs and implementing problem management processes. They earned a high school diploma from Eatonville High School and pursued studies in System, Networking, and LAN/WAN Management at Bates Technical College.
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