Bill Bales is a technology leader with over 10 years of experience in customer success, program management, and cloud services. Currently a Principal Customer Success Account Director at Microsoft, they provide strategic and technical guidance to education customers in their digital transformation journeys. Previously, Bill worked at notable organizations such as AWS and Pearson, where they managed product planning and execution, leading teams to enhance cloud solutions. Bill holds a Bachelor of Arts in Sociology from the University of Colorado Boulder and a Project Management certification from Colorado State University.
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