Brian McDermott is a Service Technical Advisor at Microsoft, specializing in System Center and customer advocacy. They previously served as an Escalation Engineer at Microsoft from 2006 to 2022, where they resolved complex customer issues and collaborated with product development to enhance software performance. Prior to this, from 2001 to 2006, they worked as an IT Trainer Consultant at QA, delivering training on various Microsoft technologies to prestigious clients. Brian holds a Bachelor's Degree in Mathematical Studies and French from the University of Liverpool, as well as A Levels in English Literature, Physics, and Maths from Canon Palmer High School.
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