Brian P. is a Director of Supportability and Experience Planning at Microsoft, where they lead a team enhancing customer journey and supportability for the Microsoft Store and Advertiser Sales and Services. With over 15 years of experience at Microsoft, Brian has held various roles including Team Manager, Sr. Business Operations Program Manager, and Sr. Lead Program Manager, focusing on AI implementation and customer satisfaction. Previously, Brian worked at Alkami Technology as a Manager of Program Management, guiding product development and alignment to agile methodologies. Brian's expertise lies in contact channel management, program management, and driving omni-channel capabilities.
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