Bryan P. is the Director of Modern Work Supportability at Microsoft, focusing on enhancing customer success through strategic advocacy and innovation within Microsoft 365 support. Previously, Bryan served in various roles at Microsoft, including Content Quality Program Manager and Senior Program Manager, where they developed customer-centric processes and leveraged AI to improve product usability and reduce support costs. Bryan is currently pursuing a Master of Business Administration and a Master of Management at the University of Mary, alongside a Bachelor of Science in Marketing from Minnesota State University Moorhead.
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