Caitlin York is a Senior Customer Success Account Manager in the Health & Life Sciences sector at Microsoft. Previously, they served as an IT Operations Customer Success Manager at USAID, where they enhanced customer experience through the integration of emerging technologies and established strategic relationships across various internal divisions. Caitlin also played a pivotal role in building the Client Services branch at USAID, effectively managing customer engagement and overseeing project implementations. Earlier in their career, they worked as a Project Management Consultant at CSC, leading a team in transitioning USAID to the Google Enterprise Suite and supporting change management during the Microsoft 365 email implementation. Currently, Caitlin is pursuing a degree in Economics and History at Virginia Tech.
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