Carla Santos is the AI @ Work Go to Market Lead at Microsoft, where they focus on accelerating AI adoption and driving customer-centric outcomes through innovative solutions. With 20 years of experience in the IT industry, Carla has held various roles including IT Technician, System Administrator, and multiple positions in customer-facing roles at Microsoft over the past seven years. Carla began their career in IT at Initiative Media, later transitioning through several companies before joining Microsoft, where they have made significant contributions in modern work and cloud technology. They hold a degree in Engineering Physics from the Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa.
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