Charith Caldera is a Supportability Technology Lead in Data & AI at Microsoft, with over 12 years of global experience in enterprise software, including production support and consulting. Charith specializes in enhancing product supportability and mentoring support teams, focusing on improving customer experiences with complex technical issues. Previously, Charith held roles at Creative Software, HelloCorp, and DSI Samson Group, contributing to IT solutions and customer support across various platforms. Charith holds a Bachelor of Science in Computer Science from Teesside University and a Postgraduate Diploma in Management Information Systems from SLIIT.
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