Ciera Crowell is a Senior UX Researcher at Microsoft, where they develop tactical and foundational research initiatives for the Teams video calling platform. They are passionate about understanding user behaviors and motivations to enhance product visions and have extensive experience in user-centered design research, including ethnographic methods and usability testing. Ciera holds a PhD in Information and Communication Technologies with a focus on Human-Computer Interaction, a Master's degree in Cognitive Systems and Interactive Media, and a Bachelor's degree in Architecture. Their previous roles include UX Researcher at Adevinta and a visiting researcher at Eindhoven University of Technology, among others.
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