Daniel Pickworth is an experienced business strategist with over 10 years in the tech industry, specializing in customer service, technical strategy, and innovation. Currently serving as the General Manager of Customer Service Technical Strategy, they lead efforts to define the Open Source technical support strategy while overseeing various operational areas including market research and technical resource planning. Previously, Daniel held multiple roles at Microsoft, including Director of Azure Support Strategy and Planning, where they directed budgeting and developed innovative customer support frameworks. Daniel also served as a Board Fellow for Seattle Goodwill Industries, contributing to strategic board initiatives. They hold a Bachelor of Business Administration in Finance & Technology from Michigan State University and an MBA in Technology Management from the University of Washington.
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