Dawn Smith

Dawn Smith is a Director of Business Architecture with a proven record in customer service advocacy and a strong ability to connect strategic vision with operational execution. They held various positions at Microsoft, including Senior Support Planner and Principal Support Experience Planner, where they enhanced support models and improved client satisfaction. Prior to that, as a Lead Recovery Coordinator at the American Kennel Club, they successfully mentored teams to achieve operational efficiencies. Throughout their career, Dawn has demonstrated skills in business architecture, project management, and process improvement, contributing to significant revenue impacts and operational enhancements.