Dennis Rojas Eras is a Technical Advisor at Microsoft, where they coach and mentor Front Line engineers to ensure exceptional customer service. They embrace challenges and prioritize customer satisfaction through effective communication and problem-solving. Previously, Dennis served as a Support Escalation Engineer at Microsoft and held technical roles at IBM, Convergys, and Mac Integra. Dennis earned a Bachelor's degree in Business Administration from Universidad 'San Juan de la Cruz' and is currently pursuing a Master of Technology in Computer/Information Technology Administration and Management at ULACIT.
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