Dereck Benavides is a technology professional with extensive experience in support and technical management. At Microsoft from December 2018 to February 2022, Dereck served as a support engineer on the Windows User Experience (UEX) team. Prior to this, from January 2016 to December 2018, Dereck worked at SYKES Costa Rica in various roles, including Technical Advisor and Technical Team Manager for Cisco TAC, focusing on AAA technology and leading a team in data management. As a Cisco TAC engineer, Dereck specialized in supporting the integration of Cisco Unified Communications applications such as UCCX and CUCM, overseeing configuration and testing processes. Education includes a CCNA Routing and Switching certification from Cisco Networking Academy and incomplete studies in Computer Science from Universidad Latina de Costa Rica.
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