Diana Ponce has extensive experience in technical support and customer service, beginning as a Customer Service Representative at SYKES Costa Rica before advancing to roles such as Cisco Support Engineer and NetApp Technical Support Engineer at Convergys, where technical troubleshooting skills were developed. At Microsoft, Diana Ponce served as an Azure Identity Support Engineer and later as an Azure Identity Technical Advisor, focusing on solving complex identity issues and mentoring support engineers. Educational qualifications include a Bachelor's degree in Electrical and Electronic Engineering, a Master's degree in Medical Devices Engineering, a CCNA certification, and ongoing studies in Software Engineering, complemented by specialized training in English for Services.
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