Dr. Esra Ergün is a Principal Customer Success Account Manager at Microsoft, bringing over 25 years of diverse experience in telecommunications, finance, and technology. They have held various roles in project management, contract management, and customer relations, and have managed large-scale delivery programs across international teams. Dr. Ergün has been recognized with multiple awards for their contributions to customer success and digital transformation initiatives. They earned a PhD in Technology Management from İstanbul Ticaret Üniversitesi and an Executive MBA from Koç University.
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