Duane Thomas is a Senior Program Manager for Support Tools at Microsoft, where they focus on delivering customer value through strategic implementation and internal systems deployment. With over 8 years of experience in the EMEA region, Duane has excelled in organizational change management and fostering diverse teams. Their previous roles include positions as a Support Engineer, Senior Premier Field Engineer, and PFE Manager at Microsoft, where they demonstrated expertise in managing technical teams and optimizing support processes. Duane also has a background in consulting and retail management, including positions at Computer Consulting Group and Babbage's Software.
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