Dulce Montemayor is a CX Defender at Microsoft, where they currently hold various roles focused on content experience. Previously, they served as a Principal Content Experience Manager in both C+AI and C+E Security, and held senior positions in the E+D Commercial Security and WDG teams. Dulce has extensive experience in technical writing, having worked as a Lead Information Developer at IBM and a Senior Technical Writer at companies like Encentuate and VeriFone. They earned a Certificate in Disruptive Strategy from Harvard Business School Online in 2019 and hold a Bachelor of Arts in Journalism from the University of the Philippines, completed in 1998.
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