Erica (Zhiyi) Pei is a business professional in Tech Operations with extensive experience in operations management within the tech industry. They have held various positions at companies like Broadcom, Apple, and Microsoft, focusing on software systems, operations program management, and fraud incident response. Erica earned an MBA from Carnegie Mellon University and holds a Master’s and Bachelor’s degree from Tianjin University in relevant engineering and processing fields. They are data-driven and passionate about utilizing analytics to enhance decision-making and process improvements.
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