Erica T. is a Senior Product Manager at Microsoft, where they focus on engineering efficiency and product lifecycle. Previously, they served as an Identity CXP Program Manager 2 at Microsoft, driving customer satisfaction through product enhancements and data analysis. Erica has also worked as a Software Engineer in Decentralized Identity/Verifiable Credentials and a Cloud Identity Support Escalation Engineer, where they developed solutions and improved customer experiences. Prior to their tenure at Microsoft, they were a Collections Specialist at CarMax Auto Finance, negotiating account payments and educating customers on financial matters.
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