Erika Cappaert

Erika Cappaert is a seasoned professional with extensive experience in sales strategy, enablement, and technical consulting within leading technology companies. Currently serving as the Global Business Partner for Commercial Strategy, Enablement & Operations at Microsoft, Erika enables the Microsoft Customer & Partner Solutions organization through innovative initiatives. Prior roles include Global Director of Sales Strategy and Enablement at Microsoft and Global Director of Sales Consulting at Oracle, where Erika provided direction on Customer Experience Cloud applications and facilitated client understanding. Erika's career also includes significant contributions at RightNow Technologies and KANA Software, emphasizing digital transformation and customer engagement. Eduational background includes studies at the University of Utah and Salt Lake Community College.