Gabriele Oettl

Gabriele Oettl is an experienced professional currently serving as the Area Advocacy Manager for Germany and EMEA at Microsoft, where they are part of the Global Extended Leadership Team and focus on case traction reviews and relationship management. Prior to this role, Gabriele worked as an Escalation Specialist at Microsoft from 2003 to 2012, handling inquiries and complaints while leading initiatives for data quality. Earlier in their career, they spent time as a Teamlead in Correspondence and Complaint Management at EDS, managing a team and serving as the single point of contact for Microsoft. Gabriele is passionate about coaching, training, and cultivating the potential in colleagues to foster productive collaboration.