Harold Jacks is a Senior Identity Technical Advisor at Microsoft, specializing in Azure Rapid Response. They previously served as a Technical Solution Consultant III and Senior Support Engineer at Hewlett-Packard from 2010 to 2017. At Microsoft, they have garnered recognition for their expertise in authentication technologies and for enhancing customer satisfaction through effective support and training programs. Harold completed a Bachelor's degree in Information Systems with an emphasis on IT Project Management from Universidad Latina de Costa Rica.
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