Ian Smith

Ian Smith is a seasoned IT professional with extensive experience in technical support, project management, and service delivery. They have held various roles including Service Delivery Manager at Microsoft, where they managed contracts worth $1.3 million and achieved a 100% customer satisfaction rating. Ian's expertise spans several areas including IT infrastructure and service management, supported by numerous certifications such as Microsoft Certified Technical Specialist and ITIL Service Manager. They earned a BBA in Management Information Systems from the University of Memphis, where they developed a solid foundation in technology strategy and application.