Jen Gussman

Jen Gussman is a Customer Success Executive with over 18 years of experience, currently serving as the Director of Customer Success Account Management at Microsoft. Previously, Jen held various leadership roles, including Senior Director of Customer Success at Planet and Director at Hearsay Systems, where they significantly boosted customer retention and satisfaction. Renowned for building and nurturing high-performing Customer Success teams, Jen has a proven track record in managing multi-million dollar accounts and driving measurable business outcomes. Their commitment to customer-centric strategies and cross-functional collaboration has led to notable achievements, such as increased gross retention and expansion of client portfolios.