Jim Kennedy is an experienced Director of Field Operations and Global Functional Leader skilled in optimizing sales processes within the computer software and service industries. In their previous roles, they demonstrated leadership in customer service at Harrah's Entertainment and implemented Six Sigma practices at Microsoft to enhance project management and customer satisfaction. They hold an MBA from the University of Nevada, Reno and are currently pursuing a BA in Business Marketing at California State University, Chico. With a strong focus on analytics and operations management, Jim continues to drive improvements and foster a customer-centric culture in their current position.
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