Joy Dakin-Schwalm is a seasoned professional, currently serving as the Senior Director for the Americas at Microsoft, where they lead initiatives in generative AI and productivity solutions. With a strong background in customer experience, Joy has successfully managed large SaaS sales teams and driven global sales initiatives, helping organizations optimize processes through advanced cloud technologies. Previous roles included President and CEO of EluTec, LLC, and various positions at Microsoft, including Account Manager and Director of the Modern Work Global Black Belt team. Joy holds a BS in Information Systems from the University of Phoenix and has completed certifications in accessibility and Microsoft technologies.
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