Konica D.

Konica D. is a seasoned Sr. Solution Engineer at Microsoft, where they lead AI-driven transformations and shape technical strategies for Dynamics 365 Sales and Customer Service. With nearly a decade of experience in customer-facing and functional consulting roles, they have successfully accelerated adoption and delivered measurable business impact through various AI Business Solutions. Prior to Microsoft, Konica held positions such as Business Analyst and HR Functional Consultant, demonstrating expertise in system setup, requirement gathering, and client training. They earned a Master of Management Studies in Human Resources Management from FR.C. Rodrigues Institute of Management Studies.