Kristin Otto

Senior Customer Experience Manager (Insights)

Kristin Otto, Ph.D., is a Senior Research Program Manager at Microsoft, specializing in customer experience research and insights. With a background that bridges anthropology, museum curation, and technology, Kristin has conducted extensive research across four continents, focusing on human behavior and decision-making influences. Previously, Kristin served as Curator at New Mexico State University’s University Museum, where they led multiple projects to enhance audience engagement and secured significant grant funding. They have also held roles at the Mathers Museum of World Cultures and Indiana University, contributing to qualitative and quantitative research initiatives. Kristin holds a Ph.D. in Anthropology from Indiana University Bloomington and a Bachelor of Arts in Anthropology from DePauw University.

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Charlotte, United States

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