Luis Elizondo is a business leader and consultant with over 30 years of experience in operational excellence and strategic value delivery within high-tech organizations. Currently, they serve as a Sr. Manager at Microsoft, leading the Service Improvement Center of Excellence, which focuses on enhancing the support experience through advanced analytics and machine learning. Previously, Luis held key roles at GE and Cisco, successfully executing numerous improvement and transformation projects while realizing substantial benefits. They are also a certified Program Management Professional and Lean Six Sigma Master Black Belt, passionate about fostering continuous learning and innovation in the professional community.
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