Luis Morera Sandi is an accomplished professional with extensive experience in IT and project management across multiple organizations. Starting with Teleperformance as Operations Floor Support and later as a Technical Support Analyst, Luis provided guidance, resolved technical issues, and managed escalations. At DHL Supply Chain, roles included SD Team Stats Owner, where responsibilities involved extracting and reporting KPIs for a large team, and Information Technology Support Analyst, managing IT queries across multiple countries. Luis also served as IT SD Queue Manager at DHL, assigning incident tickets, and held several project management positions, including IT Project Manager for Innovation & Infrastructure at Statistical Global Services, IT Project/Program Manager at Western Union, and IT Business Operations Project Manager at Softtek. Currently, Luis works as Operations Program Manager in Teams Engineering at Microsoft. Educational achievements include a Bachelor's degree in Industrial Engineering from Universidad Hispanoamericana and a degree in Business Informatics from Colegio Técnico Profesional de Escazú.
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