Luís Santos is a Senior Partner Technical Advisor at Microsoft, where they are responsible for incident metrics such as Customer Satisfaction and frontline engineer technical readiness. With extensive experience in Azure Subscription Management and Billing, Luís contributes to global technical expertise and issue resolution. Previously, they served as an IT Infrastructure Consultant at Unisys and a Junior Consultant at AdQuam, providing valuable IT services and technical support. Luís holds both a Master of Science in Information Systems and Computer Engineering and a Bachelor of Science in Communication Networks Engineering from Instituto Superior Técnico.
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