Luisa Gomez is a CSAM Manager at Microsoft, responsible for managing a team of Customer Success Account Managers covering 16 major accounts in the Financial Services industry. With over 30 years of experience in Information Technology, Luisa has extensive expertise in customer services, including service delivery planning and resource management. Previously, Luisa held various leadership roles at Microsoft, such as Apps & Infra CSA Manager for Financial Services and Services Practice Lead, as well as serving as Service Delivery Director at Oracle. Luisa is currently pursuing a degree in computer engineering at Universidad Simón Bolívar.
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