Madalina Ducan

Madalina Ducan is a business executive currently leading Operations as the World Wide Leader within Azure Core Customer Service and Support at Microsoft, where they also serve as the CE&S Romania Site Leader. With a robust background in financial services, they previously held the role of Chief Operating Officer at NN Asigurari de Viata and have extensive experience in audit and consultancy within ING and Arthur Andersen. Madalina is known for architecting customer service and operations strategies that enhance customer experience while driving efficiency, showcasing a proven ability to lead transformation in diverse, multinational environments. They are continuously advancing their education in ITIL and Lean Six Sigma, while pursuing coaching credentials.